The world of IT is clearly experiencing a revolution if the rate of product releases is anything to go by. Over the last one decade, the number of software products for instance is mind boggling, which reflects this unprecedented growth.
Customer Still Calling the Shots
In such a situation, one would expect software companies to rest on their laurels now that their industry is clearly one of the most important in the world. You will be surprised to find that things are not so straightforward and the customer still calls the shots here.
If you look at other industries that have witnessed such kind of growth over the last two decades customer focus seemed to take a backseat. In most cases, focus would be on profit maximization without appreciating the critical role of the customer in the whole outlook of things. It is no wonder that when push came to shove these industries were the first to fall during the recent global recession.
Software Development Meets Customer Needs
Assume you are a software developer or even vendor. If you are working on tax software, you definitely require the input of customer experiences with the current system. This will translate into software solutions primed to resolve pertinent hitches that make payment of tax a nightmare for millions of customer globally. Also to check list of software coupons visit our site.
Through this intense interaction with customers, software developers gain invaluable information that then translates into products such as mobile apps and many other solutions. However, the question remains, how has the customer managed to remain relevant in the software industry as opposed to other areas such as banks?
Here are some thoughts that can answer the vexing question:
- Changing role of modern customers: With advent of the internet, your contemporary customer is not just a consumer in the traditional sense. They are actively involved in influencing products that reach market through avenues such as crowd sourcing. As such, you only ignore this customer at your own risk.
- Easier flow of information: If you develop a bogus mobile application, every customer who uses it will turn into an overnight guru and spread word on the same. This ease of information flow also helps the modern customer to compare your products with myriad other products in order to choose the best. As such, you cannot afford to ignore this contemporary software shopper.
- Vast range of software products: If you are developing anti-virus then you have thousands of products to compete with in the market. As such, shoppers have the benefit of choice, which in turn forces you to dedicate efforts in creating the best product as dictated by customer needs.
- Pricing: With many products in the market and amazing discounts available on platform such as SoftwareCoupons.com, it behooves on you to price your software rationally. In short, the customer is king because they determine the price of your products unlike other industries where prices depend on a plethora of factors.
Your customers can make or break your software business venture. The modern software customer is choosy and such will only associate with credible products. This is the reason every of your products must be centered on customers.
To put it succinctly, customers determine the direction of your business; you have to decide whether you want to go up or down by either heeding or ignoring their input.